Refund & Cancellation Policy

1. Subscription Plans & Billing

NeuStage offers tiered software-as-a-service (SaaS) subscriptions, including STARTER and HERO tiers, billed on a recurring monthly or annual basis via our authorized payment merchant, Dodo Payments.

2. 14-Day Money-Back Guarantee

We want you to be completely satisfied with NeuStage. If you are not satisfied with your paid plan, you may request a full refund within 14 calendar days of your initial subscription purchase. No questions asked.

3. Subscription Cancellation

You can cancel your recurring subscription at any time directly from the Settings > Billing page in your NeuStage workspace, or by contacting customer support. Upon cancellation:

• You will retain full access to all features of your paid plan until the end of your current paid billing period.
• Your plan will automatically transition to the FREE plan at the conclusion of the billing cycle.
• Your existing posts, clients, and assets will remain completely intact and exportable via CSV export.

4. Refund Eligibility & Exclusions

Refunds are processed to the original payment method used during checkout via Dodo Payments. Please note:

• Renewal payments — We send automated notification reminders prior to renewals. Renewal charges can be refunded within 48 hours of charge upon request.
• Service abuse — Workspaces found violating our Terms of Service (such as fraudulent use or automated malicious activity) are not eligible for refunds.

5. How to Request a Refund

To request a refund, please send an email to info@neustage.com with your workspace name, account email, and receipt or transaction ID from Dodo Payments. Our support team processes all requests within 2 business days.